Wednesday, May 25, 2011
Now THAT is what I call customer service
I received a personal phone call last night from the president of DOCNA to tell me that the email I had sent on my entry for Championships didn't match the email they had for me in the DOCNA database and he was concerned that I miss getting some email from DOCNA if the database email was no longer valid. I can't believe he even noticed that let alone took the time to call me about it. As it turns out both email addresses are valid but they don't know that. I went into the database and switched the email address to match to avoid future confusion. That is why I like DOCNA so much, fantastic customer service.